Troubleshooting

Browse through the most common errors and find the right solution to your problem.

msOS
There is no config.js file on freshly flashed USB

If config.js file is missing from your freshly flashed your USB, then there was something wrong with the flashing process. Read more →

msOS
There is no drive letter on the flashed USB

Sometimes when you are flashing msOS to a larger USB or SSD, Windows won't automatically assign the letter to your freshly flashed USB. In this case, you will need to assign a drive letter manually. Read more →

msOS
msOS doesn't boot

If msOS doesn't boot after 2 minutes of waiting, then there was something wrong with the initial process. Basic check-ups It is good to do the following: Check config. Read more →

msOS
msOS booted but it doesn't mine

If msOS is successfully booted and running, but it is not mining the possible issues are only two: your worker's configs are broken and/or you need to adjust overclocks and make it more intense slowly. Open the worker's config and examine what... Read more →

msOS
How to make BIOSTAR motherboard to work on msOS?

If your BIOSTAR motherboard is causing you troubles when setting up msOS, please check if all of the following settings apply to your set up: Enable onboard video; Enable 4G Decoding; PCI-E Gen1; Enable CSM/Legacy USB; Tulod 3.5 (GB). Read more →

msOS
How to make B250 MINING EXPERT motherboard to work on msOS?

If your B250 MINING EXPERT motherboard is causing you troubles when setting up msOS, please check if all of the following settings apply to your set up. BIOS Section CSM SUPPORT: Enabled Storage Boot Option Control: UEFI Other PCI devices... Read more →

msOS
How to change the boot order

In this guide we will show you how to change the boot priority option in your BIOS. First, reboot the machine and quickly press a key that will get you BIOS (for example F11 in ASRock MoBo). Read more →

msOS
How to restore your USB to its original state?

Sometimes flashing the USB won't work or you want to use an USB that had other Linux versions flashed on. In such cases, you will need to do a full restore of your USB as simple format won't be sufficient. Read more →

msOS
How to access logs on msOS mining OS?

The log files on msOS can be found in the /dev/shm/miner.log folder. Read more →

msOS
How to increase virtual memory on Linux?

Some algorithms (for example Ethash) require more memory for mining than others. On Windows, you can solve this by increasing the virtual memory and on our Linux mining OS we have a special command called mswap that does similar. Read more →

Windows
Windows node is showing errors or miner is crashing

There are different issues that can cause such behavior. Windows node will show you where the problem might lies. Read more →

Windows
Windows Defender exclusions

Sometimes it happens that Windows Defender adds mining clients as a false positive and prevents executing the files. In this guide, we will show you how to add minerstat and mining clients to the Windows Defender exclusions list. Read more →

Windows
How to permanently disable Windows Defender?

In this article, we will show you how to permanently disable Windows Defender. Important Do not do this on a personal or work computer, but only on the dedicated mining rigs, which don't contain any personal data, banking data, or private keys.... Read more →

Windows
What to do if Windows suddenly shuts down?

One of the important parts when preparing Windows rig for a mining mode, is also ensuring the sleep and tablet modes are not turned on. In case they are, it can happen that Windows will suddenly shut down after an hour or two of mining. Read more →

Windows
How to disable Windows login screen?

To disable Windows login screen type netplwiz in your Windows search and press Enter to enter the settings. Uncheck (disable) Users must enter a name and password to use this computer. Read more →

Windows
How to permanently disable Windows updates?

There is a fast way to disable Windows updates for selected number of days - but only up to 35 days. You can do it from the settings. Read more →

Windows
How to increase virtual memory on Windows?

For efficient mining you need enough virtual memory, which you can easily increase through system settings on Windows. In this article we will show you how to increase virtual memory on Windows 10 to 16 GB, but you can use any number you like. Read more →

Windows
How to disable User Account Control (UAC) on Windows?

UAC or User Account Control is a special security tool that notifies you changes are about to be made on the system. This tool also works as a security against malicious software as it notifies you beforehand that something will be run on your system.... Read more →

Windows
How to disable fast startup on Windows?

If you see your Windows worker is reporting unusual system uptime, you might need to disable fast startup on Windows. Open Control Panel. Read more →

ASIC
ASIC Hub was installed but worker is still offline

ASIC Hub (Non-SSH) If a worker doesn't come online after few seconds of fresh ASIC Hub (Non-SSH) install, this could be due: Incorrect local IP of your ASIC. If this is the case, you can change the local IP in your dashboard. Read more →

ASIC
ASIC Hub was installed but worker isn't mining

There can be a case when you install ASIC Hub on your ASIC and worker shows as online but mining "Unknown coin", the speed is zero, and worker's details tell you that the hardware is undetected. ASIC Hub (Non-SSH) For ASIC Hub (Non... Read more →

ASIC
What are my ASIC's SSH credentials?

Each ASIC machine has its own SSH credentials. If you did not change them at any point, one of the following will probably be available for you to use. Read more →

ASIC
Find Antminer IP address

If you own an ASIC (either Antminer or any other brand) or more of them and you want an find its IP address in a quick and easy way, we suggest you to check Locator. Locator Locator is a free software that can be used by anyone (so it is not lim... Read more →

msOS
Windows
ASIC
What does undetected hardware mean?

GPU rigs If your hardware is undetected it means that your mining rig didn't manage to send out data to the minerstat server about your hardware. This could be due to the node crash or you didn't start mining yet. Read more →

msOS
Windows
ASIC
Coin is displayed as 'Unknown' or 'NO'

Coin can be displayed as 'NO' or 'Unknown' in two cases. A) We didn't add support for it yet In case your worker shows "NO" under the coin's name, but it is mining normally and you can see the pool on which the ... Read more →

msOS
Windows
GPU(s) displayed as Unknown

In case your GPUs are not displayed with their model name (for example, GTX 1080Ti, RX 580, etc.) do note that this is only a display interface issue and all other functionalities should work as expected. Read more →

msOS
Windows
Connect error: Connection refused

An error Connect error: "Connection refused" is usually connected with the following reasons: No internet access; DNS issues; Incompatibe mining client; IP banned by the pool; Pool is unreachable (having temporary issues); Ha... Read more →

msOS
Windows
How to solve API bind error?

Sometimes mining client will show you an output such as: API bind error TCP API bind address already in use Bind failed with error Port is busy Port already in use Failed to bind to port These errors occur when the previous mining... Read more →

msOS
Windows
Nvidia-settings: Couldn't connect to accessibility bus

If you run into an error saying that Nvidia-settings couldn't connect to the accessibility bus, it means that the driver had failed to locate the GPU. In case that you have only one GPU in the system, make sure you have plugged it to the first x16... Read more →

msOS
Windows
Unable to query number of CUDA devices

If you see an error "Unable to query number of CUDA devices" your drivers didn't detect any GPU in the system and because of that the mining won't work. There can be several different reasons for it. Read more →

msOS
Windows
Socket connection closed remotely by pool

There could be different reasons why your socket connection was closed by pool. We will list the most common ones. Read more →

msOS
Kernel panic - not syncing: Out of memory and no killable process

Kernel panic error that causes out of memory state and no killable process often happens to AMD GPUs that are used for mining CryptoNight variants algorithms. To fix this error, you need to do add more virtual memory to your system. Read more →

msOS
What to do if auto-fans aren't working?

In case auto-fans aren't working or you have set up the fan triggers and you see that the trigger was sent but wasn't applied, your GPU drivers aren't accepting fan control command. Usually, this is connected with too intense overclocki... Read more →

msOS
libEGL warning: DRI2: failed to authenticate

If you have Nvidia GPUs and you get libEGL warning: DRI2: failed to authenticate error on your msOS, please type mreconf in the console and the system will restore. Read more →

msOS
Windows
Benchmark: Failed (Missing hashrate)

When you are benchmarking your cards, it can happen that some mining clients won't report the speed. In this case, the result of the benchmark for this mining client and algorithm combination will be Failed (Missing hashrate). Read more →

msOS
Console: Pool error

When you see "Pool error" in your 24h logs or worker's latest activity, this can describe different issues connected to the pool, your network, or your connection with the pool. The most common issues connected to this console error a... Read more →

msOS
Console: Authorization error

If you see the "Authorization error" on your 24h logs or worker's latest activity, this means that the pool has rejected your login info. On some pools you are allowed to mine anonymously by defining the pool stratum address and your ... Read more →

msOS
Console: Config error

The "Config error" can be found in 24h logs and worker's latest activity when the configuration of the mining client is incorrect. This can happen for a lot of different reasons as every mining client uses their own parameter structure a... Read more →

Console: Mining client error

The "Mining client error" that is shown in your 24h logs or worker's latest activity indicates that the error is connected to the mining client. The most common situtation when this error appears is when the mining client is using an API... Read more →

msOS
Console: GPU error

When you see a "GPU error" on your 24h logs or worker's latest activity there is a trouble with detecting information connected to your GPU - in some cases, you will also be able to see which GPUs are the problematic ones. The more co... Read more →

msOS
Console: Driver error

If you see "Driver error" in your 24h logs or worker's latest activity, the error means that there are issues with the drivers on the rig. To fix this error, check the following: Check if you have added your worker in correct ty... Read more →

Diagnostic: Summary - Status

The status audit is part of a real-time summary section and available under the summary tab in the diagnostic. It shows the number of workers with specific status: online, offline, and idle. Read more →

Diagnostic: Summary - Temperature

The temperature audit is part of a real-time summary section and available under the summary tab in the diagnostic. It shows the number of workers with a specific issue: workers with at least one GPU or board over the hot limit and workers with a... Read more →

Diagnostic: Summary - Missing data

A missing data audit is part of a real-time summary section and available under the summary tab in the diagnostic. It shows the number of workers with a specific issue: missing temperature data and missing fan data. Read more →

Diagnostic: Summary - Mining issues

A mining issue audit is part of a real-time summary section and available under the summary tab in the diagnostic. It shows the number of workers with a specific issue: missing hashrate (or hashrate speed 0 H/s) and low efficiency (efficiency sma... Read more →

Diagnostic: Profitability trend

The profitability trend is available under the statistics tab in the diagnostic and shows average daily earnings on your account with a profitability range (minimum and maximum peaks of estimated daily earnings; not taking offline periods in... Read more →

Diagnostic: Uptime

The uptime is available under the statistics tab in the diagnostic and is calculated from your global statistics data. This means that it is calculated as the ratio between data points when your rig was detected as online and the total sum o... Read more →

Diagnostic: Volatility

Same as uptime, volatility is available under the statistics tab in the diagnostic and is calculated from your global statistics data. It takes into consideration all data points with online status and is calculated as the ratio between stan... Read more →

Diagnostic: GPU temperature alerts

The GPU temperature alerts audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined de... Read more →

Diagnostic: Offline alerts

Offline alerts audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined depending on h... Read more →

Diagnostic: ASIC alerts

The ASIC alerts audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined depending on ... Read more →

Diagnostic: Hashrate drop alerts

The hashrate drop alerts audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined depe... Read more →

Diagnostic: Efficiency drop alerts

The efficiency drop alerts audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined de... Read more →

Diagnostic: Temperature triggers

The temperature triggers audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined depe... Read more →

Diagnostic: Unresponsive triggers

Unresponsive triggers audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined dependi... Read more →

Diagnostic: Idle triggers

The idle triggers audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined depending o... Read more →

Diagnostic: Inactive triggers

The inactive triggers audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined dependi... Read more →

Diagnostic: Hashrate drop triggers

The hashrate drop triggers audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined de... Read more →

Diagnostic: Efficiency drop triggers

The efficiency drop triggers audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined ... Read more →

Diagnostic: Earnings drop triggers

The earnings drop triggers audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined de... Read more →

Diagnostic: Console errors - Driver

The console errors audit is available under the activity tab in the diagnostic and is currently shown only if you have at least one msOS rig running. The audit shows the current grade from the data obtained yesterday and a small historical c... Read more →

Diagnostic: Console errors - Pool

The console errors audit is available under the activity tab in the diagnostic and is currently shown only if you have at least one msOS rig running. The audit shows the current grade from the data obtained yesterday and a small historical c... Read more →

Diagnostic: Console errors - Config

The console errors audit is available under the activity tab in diagnostic and is currently shown only if you have at least one msOS rig running. The audit shows the current grade from the data obtained yesterday and a small historical chart... Read more →

Diagnostic: Console errors - Authorization

The console errors audit is available under the activity tab in the diagnostic and is currently shown only if you have at least one msOS rig running. The audit shows the current grade from the data obtained yesterday and a small historical c... Read more →

Diagnostic: Console errors - Mining client

The console errors audit is available under the activity tab in the diagnostic and is currently shown only if you have at least one msOS rig running. The audit shows the current grade from the data obtained yesterday and a small historical c... Read more →

Diagnostic: Console errors - GPU

The console errors audit is available under the activity tab in the diagnostic and is currently shown only if you have at least one msOS rig running. The audit shows the current grade from the data obtained yesterday and a small historical c... Read more →

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