Diagnostic: Offline alerts

Offline alerts audit is available under the activity tab in the diagnostic and shows the current grade from the data obtained yesterday and a small historical chart for the performance of the last week. The grade is determined depending on how many offline alerts you got. The more alerts per worker, the lower the grade.

Alerts are one of the mechanisms that are helping you to keep your mining operation in good health. However, receiving too many alerts just isn't efficient. You probably won't even read them since there are too many of them and it will be very hard to examine your 24h activity log. This is why it is OK to receive some alerts, but not too many of them.

Getting a lot of offline alerts in one day usually means that the worker was coming and going online and offline.

If you want to improve your offline alerts grade, try to:

  • Examine and try to find the reason why your workers are getting offline and coming online so frequently.
  • Check if maybe there are connectivity issues or your firewall, ISP or VPN is blocking the access to the minerstat API server. This might cause the data not reaching our servers and displaying worker(s) as offline.
  • In case when you installed both ASIC Hub (SSH) and ASIC Hub (Non-SSH) for the same worker, this may show as frequent offline/online mode changing.
  • In case you installed wrong firmware to your ASIC, this may show as frequent offline/online mode changing.
  • If these offline/online events are just short and are not significantly affecting your mining and monitoring, increase the time setting of the offline alert.